At Tina Decors, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. We offer a straightforward return process with completely free return shipping for all customers within the United Kingdom.
Our return policy is in accordance with the Consumer Rights Act 2015 and Consumer Contracts Regulations.
1. Return Time
You have 30 days from the date you received your item to request a return.
2. Eligibility for Returns
To be eligible for a return, please ensure that:
The item is in the same condition that you received it.
The item is unworn, unused, and in its original packaging.
You have the receipt or proof of purchase.
3. Free Return Shipping (No Cost to You)
We believe in a risk-free shopping experience. We cover the return shipping costs for all returns, regardless of the reason (including change of mind, incorrect item, or faulty product).
There are no restocking fees for any returns.
We will provide you with a prepaid delivery label via email once your return request is approved.
4. How to Start a Return
To initiate a return, please follow these simple steps:
Contact our customer support team at info@tinadecors.com with your order number and the reason for the return.
Once your request is accepted, we will email you a Prepaid Return Label and instructions on how and where to send your package.
Pack the item securely and drop it off at the designated carrier point
5. Damaged, Defective, or Wrong Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will prioritize your case and ensure a replacement or full refund is processed at no extra cost to you.
6. Refunds
Once we receive and inspect your return, we will notify you via email. If approved, the refund will be processed automatically to your original payment method.
Refund Timeline: Most banks or credit card companies process refunds within 5–10 working days.
If you haven't received your refund after 14 days of approval, please contact us.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. Contact Information
For any questions regarding our Return & Refund Policy, please reach out to our team:
Email: info@tinadecors.com
WhatsApp: https://wa.me/+84868285730
Business Hours: Monday to Friday (8:00 AM – 6:00 PM)
Head Office Address: 52 PR+QW, Khuc Toai, Khuc Xuyen, Bac Ninh City, Bac Ninh Province, Vietnam
US Office Address: 160 Victoria St, London SW1E 5LB